Emerging Tech Perspectives

Practical perspectives for leaders evaluating emerging technology in

real-world decisions, tradeoffs, and business priorities.

Featured Perspective

A Better Way to Evaluate Emerging Technology

Kathy Kent Toney Published on: 30/03/2026

A practical introduction to what this publication is for and the lens it brings to emerging technology decisions.

emerging techtechnology strategy

The Hidden Cost of Knowledge That Was Never Captured

Kathy Kent Toney

Published on: 19/08/2026

When critical knowledge lives in one employee’s head, operations can stall when they’re unavailable. Learn how to reduce expert dependency and protect continuity.

knowledge transferbusiness continuitykey person dependencyoperational riskinstitutional knowledgeprocess documentationworkflow automationoperational resilience

When Your Data Still Doesn’t Produce Better Decisions

Kathy Kent Toney

Published on: 06/08/2026

Learn how multi-agent decision intelligence connects operational signals, prioritizes risks, and helps leaders make faster, better-informed decisions before problems escalate.

multi-agent decision intelligencemulti-agent AI platformsAI decision intelligenceenterprise AI agentsAI-powered decision makingmulti-agent systemsAI orchestrationagent coordinationoperational decision intelligencereal-time decision supportbusiness intelligence automationAI analytics platformsconnected operational dataenterprise decision supportsupply chain decision intelligenceAI for supply chain managementoperational risk detectionpredictive business insightsfaster business decisionsAI signal prioritizationintelligent alert managementAI-driven operational insightsautonomous AI agentsenterprise AI strategydata-driven decision making

The Exception the Process Wasn't Built For

Kathy Kent Toney

Published on: 06/08/2026

Automation breaks down when exceptions have no clear owner. Learn how hidden manual work, fragmented responsibility, and unclear escalation paths create risk—and what leaders should put in place before scaling automation.

automation exception handlingworkflow exception managementautomation strategybusiness process automationAI workflow governanceexception ownershipautomated workflow riskshuman-in-the-loop automationworkflow escalation rulesprocess bottlenecksmanual workaroundsautomation governanceoperational risk managementautomation reliabilityexception resolutionworkflow visibilitystraight-through processingprocess automation best practicesAI agent escalationdependable automation